permata Platform Account Terms

When you open an account on permata, you agree to the terms that govern your use of our platform. These terms cover account creation, deposits and withdrawals, bet settlement, dispute resolution, and the jurisdiction in which our permata service operates. We set out these terms clearly so you understand your rights and obligations before you begin.

Our permata platform is available only in jurisdictions where online gaming and sportsbook services are legally permitted. You are solely responsible for confirming that access to permata complies with your local law. We do not offer our services in regions where online wagering is prohibited.

This page outlines the key terms under which we operate permata. If you have questions about any term, our support team is available via email and in-app chat to clarify. We respond to most queries within one business day.

Account opening and verification on permata

To create an account on permata, you must provide your email address, full name, date of birth, and phone number. We verify your identity using government-issued documents (passport, national ID, or driver's license) and proof of address (utility bill or bank statement). This Know Your Customer (KYC) process takes one business day on permata.

You must be of legal age in your jurisdiction to open an account on permata. We do not knowingly accept accounts from minors. If we discover an account holder is underage, we close the account and return any remaining balance to the registered payment method.

Your permata account is personal and non-transferable. You may not share login credentials or allow others to use your account. If we detect unauthorized access or suspicious activity on your permata account, we may freeze it pending investigation. Account holders are responsible for keeping their password secure.

KYC documents: We accept passport, national ID, or driver's license. Proof of address must be dated within the last three months on permata.
Account recovery: If you forget your permata password, use the "Forgot Password" link on the login page. We send a reset link to your registered email within minutes.
Account closure: You may close your permata account at any time via the account settings menu. We return any remaining balance to your registered payment method within three business days.

Deposits and withdrawals on permata

We accept deposits on permata via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly and credited to your permata account immediately. We do not charge deposit fees.

Withdrawal requests on permata are processed to your registered payment method within standard banking hours. Most withdrawals complete within one to three business days, depending on your bank's processing time. We do not charge withdrawal fees. Your withdrawal amount must not exceed your current account balance on permata.

We reserve the right to request additional verification before processing large withdrawals on permata. This verification protects both you and our platform against fraud. If we request verification, we notify you via email and in-app message, and we complete the verification within one business day.

Note: Withdrawals on permata are subject to verification windows set by your bank. We process your request immediately, but your bank may take additional time to credit your account.

Sportsbook betting and settlement on permata

On permata, sportsbook bets are settled based on the official result of the match or event. For football matches (Liga 1, Piala AFF, Champions League, Premier League), we settle bets post-final whistle using the official league result. For esports matches (Mobile Legends, Free Fire, PUBG Mobile), we settle based on the official tournament result. For badminton and other sports, we use the official governing body's result.

If a match is abandoned or postponed before completion, permata voids the bet and returns your stake. If a match is completed but later declared void (e.g., due to investigation or rule violation), we apply the same void rule. We publish all settlement decisions in your account history on permata within hours of the event conclusion.

If you believe a bet on permata was settled incorrectly, contact our support team within 48 hours. We review the official result and our settlement records. If we find an error, we correct your account immediately. If we find no error, we explain the settlement decision in detail.

Live-dealer games and slot games on permata

Live-dealer games on permata (blackjack, roulette, baccarat, Dragon Tiger) are streamed from licensed studios with real dealers and physical equipment. Game outcomes are determined by the dealer's actions (card deal, wheel spin) in real time. All bets are settled by the dealer on camera, ensuring transparency.

Slot games on permata use certified random-number generators. Each spin is independent—previous results do not influence future spins. Game outcomes are determined by the RNG, not by player behaviour, bet size, or account history. We publish the RTP (Return to Player) percentage for each slot game on permata in the game settings.

If you experience a technical issue during a live-dealer or slot game on permata—such as a crash, unexpected disconnection, or an incorrect payout—contact our support team immediately. We review game logs and can confirm your bet, the outcome, and the payout. Most technical issues are resolved within one business day on permata.

Dispute resolution and complaints on permata

If you have a complaint about your permata account, a bet settlement, a game outcome, or any other aspect of our service, contact our support team. We respond to most complaints within one business day. If we cannot resolve your complaint immediately, we provide a timeline for resolution and keep you updated on permata.

Our permata support team is available via email, in-app chat, and phone during standard business hours. We respond in English and local languages. If you are not satisfied with our response, you may escalate your complaint to our management team. We review escalated complaints within three business days on permata.

If you remain unsatisfied after our internal review, you may pursue external dispute resolution through your local consumer protection authority or financial regulator. We cooperate fully with any official investigation.

Jurisdiction and applicable law on permata

Our permata platform is available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's law. We do not offer our services in regions where online wagering or gaming is prohibited.

These terms are governed by the law of the jurisdiction in which permata operates. Any disputes arising from your use of permata are subject to the dispute resolution process outlined above. We do not accept liability for losses arising from your use of permata in jurisdictions where such services are prohibited by law.

We reserve the right to modify these terms at any time. We notify account holders of material changes via email and in-app notification. Continued use of permata after notification constitutes acceptance of the updated terms. If you do not accept the updated terms, you may close your account on permata and request a withdrawal of your balance.

Account suspension and termination on permata

We may suspend or terminate your permata account if we detect suspicious activity, fraud, or violation of these terms. Suspicious activity includes multiple failed login attempts, unusual betting patterns, or use of automated tools. If we suspend your account, we notify you via email and explain the reason. You may appeal the suspension by contacting our support team.

If we terminate your account on permata due to fraud or serious violation, we return any remaining balance to your registered payment method, minus any amounts owed to us (such as disputed bets or chargebacks). Termination is final—we do not reopen terminated accounts.

We at permata are committed to fair play, transparent settlement, and responsive support. These terms reflect our commitment to operating a trustworthy platform for account holders across Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have questions about these terms or our permata service, our support team is ready to help.