permata Platform Privacy Notice

This page describes what we collect when you use permata and how we keep that data protected. We at permata take your privacy seriously. When you sign up for an account, deposit funds via DANA or e-wallet, or place a bet on Liga 1, we collect specific information to verify your identity, process your transactions, and operate our platform securely.

Our permata privacy policy outlines your rights, our obligations, and how third-party processors handle your data. We do not sell your personal information to advertisers or marketing firms. We share data only with payment processors, identity-verification services, and where required by law.

This notice applies to all permata users across Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have questions about how we handle your data on permata, contact our support team via email or in-app chat.

What data we collect on permata

We collect data in three categories when you use permata: account information, transaction data, and activity logs.

Account information: When you register on permata, we collect your email address, full name, date of birth, phone number, and residential address. We also collect identity documents (national ID, passport) and proof of address (utility bill, bank statement) during account verification. This information is required by law to prevent fraud and money laundering.

Transaction data: We record every deposit, withdrawal, and bet placed on permata. This includes the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the outcome. We retain transaction records for seven years to comply with financial regulations.

Activity logs: We log your login times, IP addresses, device types, and game activity on permata. This data helps us detect unauthorized access and investigate disputes. We retain activity logs for one year on permata.

Email address: Used for account recovery, transaction confirmations, and support communication on permata.
Identity documents: Verified once during KYC on permata; stored encrypted and never shared with third parties except regulators.
Payment method details: Tokenized on permata—we do not store your bank account number or wallet credentials in readable form.
Betting history: Retained on permata for dispute resolution and regulatory compliance; never shared with advertisers.

How we use your data on permata

We use the data we collect on permata for five purposes: account verification, transaction processing, fraud prevention, customer support, and legal compliance.

Account verification: We verify your identity during signup to ensure you are who you claim to be. This process takes one business day on permata. We compare your documents against government databases and cross-check your address.

Transaction processing: We use your payment method details to process deposits and withdrawals on permata. Your bank or wallet provider receives only the transaction amount and a reference code—they do not see your betting history or game activity.

Fraud prevention: We monitor your account on permata for suspicious activity—unusual login locations, rapid withdrawals, or patterns consistent with account takeover. If we detect fraud, we freeze your account and contact you immediately.

Customer support: When you contact permata support, we access your account history to resolve your issue. Our support team sees your transaction records, game activity, and previous support tickets.

Legal compliance: We share data with regulators and law enforcement when required by law. We do not volunteer information; we respond only to valid legal requests.

Third-party processors and data location on permata

We use third-party services to operate permata. These processors handle specific functions but do not own your data.

Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners (local payment, online payment, e-wallet, mobile banking) process your deposits and withdrawals on permata. They receive your payment method and transaction amount but not your betting history.

Identity verification: We use third-party KYC services to verify your documents on permata. These services compare your ID against government records and return a pass/fail result. We do not share your documents with these services; we upload them directly.

Cloud hosting: Our permata servers may sit outside Indonesia. Your data is encrypted in transit and at rest, so your location does not affect security.

Note: We do not sell your data to advertisers, data brokers, or marketing firms. We do not use your betting history to profile you for targeted ads. Your privacy on permata is not a product we monetize.

Your rights on permata

You have the right to access, correct, and delete your data on permata. You can request a copy of all data we hold about you by contacting support. We provide this within 30 days.

You can request corrections to your account information on permata—for example, if your address has changed. You can also request deletion of your account and associated data, subject to legal retention requirements. We retain transaction records for seven years on permata for regulatory compliance, so we cannot delete those immediately.

You have the right to object to certain data uses on permata. For example, you can opt out of marketing emails. You cannot opt out of transaction processing or fraud prevention, as these are essential to operate your account.

Cookies and tracking on permata

Our permata platform uses cookies to maintain your login session and remember your preferences. We do not use cookies to track you across other websites. Our cookies are session-based (deleted when you close your browser) or persistent (stored for up to one year on permata).

We do not use third-party analytics or advertising pixels on permata. We do not track your behaviour for marketing purposes. Our only tracking is internal—monitoring your account for security and fraud prevention.

Data retention and deletion on permata

We retain your data on permata according to legal requirements and operational necessity. Account information is kept for the lifetime of your account plus three years after closure. Transaction records are kept for seven years. Activity logs are kept for one year. If you request account deletion on permata, we delete non-regulated data immediately and anonymize regulated data after the retention period expires.

Contact us about privacy on permata

If you have questions about how we handle your data on permata, contact our support team. We respond to privacy inquiries within 10 business days. You can reach us via email or in-app chat on permata. We also accept formal data-subject requests and respond within 30 days as required by law.

Our commitment to your privacy on permata

We at permata are committed to protecting your personal information. We use industry-standard encryption, regular security audits, and strict access controls. Your data is not shared with third parties except where necessary to operate permata or where required by law.

This privacy notice may be updated periodically on permata. We notify you of material changes via email. Your continued use of permata after an update constitutes acceptance of the new terms.

Our permata platform is designed to be transparent about data handling. If you ever feel uncertain about how your information is used, contact our support team. We are here to answer your questions and address your concerns about privacy on permata.